Frequently asked questions

What does RHYTHM108 mean?

The ‘108’ in RHYTHM108 comes from an ancient mathematical number which denotes balance – it’s a golden number in nature that pops up in so many places – and is perfect to represent who we are.

We believe in balanced living – Being present, taking a moment, and enjoying the small things in life! This philosophy can be found in the products themselves, with a perfect balance of well-sourced wholesome ingredients alongside a decadent indulgent taste.

We wanted to name the business for what it was – it’s about simple craftsmanship (our products are made by experienced Patissiers) and about keeping connected with nature, through food. It’s about food being as much about pleasure as about function.

Where are your products made?

We make all our products in our VERY OWN bakery in the foothills of the Swiss Alps. We are a bunch of passionate artisans and patissiers, who believe in the craftsmanship behind every product - something we are very proud of! This is where all of our recipes and creations start and finish, meaning we oversee the whole process.

Where can I find your products?

You can find our products in over 5000 locations throughout Switzerland, the UK, and Ireland. Visit our stockist page to find out exactly where your nearest stockist can be found.

Can I stock your products?

Yes you can! We are stocked in a range of places from independent cafes, yoga studios, health food shops and garden centres through to large retailers. If you are interested in stocking us, contact us.

Are your products all gluten-free and suitable for those with coeliac disease?

Yes, everything we make is gluten-free. Our bakery is a gluten-free facility. However, we do use gluten-free oats, so if you need more information about these please get in touch. We are also not certified gluten-free by the Coeliac Society and therefore our packaging doesn’t have the logo, but we test our products to be under 20 p.p.m. which allows us to label gluten-free.

Are your products organic?

Yes they are, and this is something that makes us different. From the beginning we source organic ingredients for all our products because we want to support an alternate system to purely industrial agriculture. Organic farming supports a healthy soil. This is so fundamental to our entire food system in the long run – without it, we couldn’t have the diversity of food we need to maintain our health or the quantity we need to survive. With enough support and research, we believe this method of farming has the potential to provide enough food at an affordable price, and can also take care of and nourish the planet. For more information, check out our blog post here

Do you use any preservatives, artificial ingredients, flavourings? How do your products achieve great taste without these ingredients?

No, we don't use any preservatives, artificial ingredients, or any flavourings. The great taste is achieved by using high-quality ingredients and working with artisan patissiers who know how to create our award-winning treats!

Are you a vegan company?

We are a fully vegetarian company and have always been since the beginning. The only non-vegan ingredient we use is whole milk in our Good For You Dessert Bars.  This was our first product, and being based in Switzerland, we wanted to source as locally as possible from farmers we knew.

However, through our journey we learnt about the the environmental and ethical questions around industrial dairy. We also learnt that through our skill and know-how as patissiers, we are able to create the best flavours and textures with solely plant-based, natural ingredients.

So, we will be turning into a fully vegan company soon!

Our Deeelicious Swiss Chocolate Bars and our Ooh La La Tea Biscuits are currently fully vegan.

Are any of your products nut-free or peanut-free?

Our Coconut Cookie Tea Biscuits and our Super Coconut Chocolate Bars currently do not contain nuts in the recipes.  However, there may be traces due to shared equipment in the same bakery.

So unfortunately, our all All Day Snack Bars and Ooh La La Tea Biscuits could contain traces of peanuts and other nuts.

Our Deeelicious Chocolate Bars may contain traces of almonds and hazelnuts, but are peanut-free.

What is your policy on sourcing fair ingredients?

We are not officially fair trade certified, however we source many of our ingredients from co-operatives and family-run farms. Our aim for the future is to source 100 percent of ingredients this way.

Is there a chance I might find a nut shell in your products?

This is very unlikely, but because we make all our products with real, natural ingredients there is always a small chance a piece gets through. Please get in touch if you have found one in your products.

Can any of your products be heated up

Yes. Our All Day Snack Bars can be popped in the microwave for 10-20 seconds or in the oven for a minute in the parchment paper tray that comes with the Snack Bar inside. (Please remove the wrapper before placing in the microwave or oven). When warmed through, take out and slowly and enjoy. Heating up our All Day Snack Bar makes them even more tasty and gooey!

Where can I find all the ingredients and nutritional information for your products?

On our Shop the Pantry page you can click through each product to find a full list of ingredients and nutritional information.

Is all your packing compostable?

Currently, our Ooh La La Tea Biscuit Share Bags are compostable. When mixed with your home garden compost they take around 4-6 weeks to break down. For the best results rip the bag into smaller pieces and regularly turn your compost pile. We hope in the future we will be able to have every range packaged in compostable materials.

What does compostable mean?

Compostable means that the packaging is capable of disintegrating into natural elements in the right conditions, leaving no toxicity in the soil. The soil from the compost bin is then reused in gardens to grow new plants.

I’ve heard there aren’t enough compost bins so it doesn’t make a difference?

It is true that currently there are not enough community composting areas in the UK to keep up with the demand. However, we believe that being part of a conscious move towards compostable packaging will increase the demand for local composting, actively encouraging more to be set up.

I want to hear more from RHYTHM108, can I subscribe?

Yes please! You can subscribe by clicking on the subscribe button on the homepage and adding your email. Then you'll be the first to know about our special offers, giveaways, and delicious exclusive recipes from our team of Swiss patissiers!

How do I unsubscribe from your newsletter?

Simply look for the small print at the bottom of your email that says ‘unsubscribe’ and click on it.

I’ve subscribed to your newsletter but I’m not getting it. Please help!

Sometimes our Newsletter may end up in your Promotions or Spam folder. Have a look in there, then change your settings to have it delivered into your inbox in the future.

How can I place an order?

On our homepage click Shop the Pantry.

Once there, you will have the choice to view all products on one page, or select by range.

Then click on the quantity you wish to select for each item, and add to basket.

Once you have finished selecting click in the top right hand corner to view your basket.

Here you can review your order, and add or remove any products from your list.

The next step is to click proceed to checkout, where you fill out your delivery details. 

Finally you choose your payment method, and confirm the order.

You will then receive an email confirming your purchase.

Where can I view my orders?

You can view your order in the confirmation email.

If you did not receive a confirmation email, please let us know by emailing us at customerservice@rhythm108.com

I would like to change my delivery address. How do I do this?

Please email us at customerservice@rhythm108.com

I would like to cancel my order, how do I do this?

Please email us at customerservice@rhythm108.com

I am not satisfied with my order – to whom can I speak to about this?

If you are not satisfied with your order for any reason, or have received the wrong order please contact customerservice@rhythm108.com

I’m sending this pack as a gift. Can I include a message?

At this time we don’t offer this service, but hopefully soon we can!

How many days does it take for me to receive an order?

It will take up to 4-7 working days to deliver an order.

How much do you charge for shipping?

In the United Kingdom: Orders under £30 cost £4, over £30 is free!
In Switzerland: Orders under CHF 30 cost CHF4, over CHF 30 is free!

Do you ship internationally?

We ship to the UK and Switzerland only for the moment. However more will follow, so watch this space!

Do I need to be in to receive my order?

If it is our letterbox sized package (up to 8 single items) then you do not need to be in to receive your order, as it can be posted through your door.

However if it is a larger package and you are not home, it will be held at your local sorting office.

I haven’t received my order, what should I do?

Please get in touch by email at customerservice@rhythm108.com

I haven’t received my tracking number, what should I do?

Please get in touch by email at customerservice@rhythm108.com

What is your policy on privacy of my data once I place an order or sign up for the newsletter?

Please have a look at our policies below:

Privacy policy »
Cookie policy »
Terms of sale »

What is your refund policy?

If you have received the wrong order, or your order is damaged please contact us by email on customerservice@rhythm108.com 

Because our products are perishable, we can only consider refunds within 14 days of receiving them.