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Frequently Asked
Questions
ALLGEMEIN
We make and package all our products in Switzerland. Our bakery is located in the foothills of the Swiss Alps, just outside of Geneva.
We work with co-operatives, family-run farms and suppliers who have strict measures to pay fair wages and implement good working conditions. All our suppliers are audited, and we are proud that we work with a group of suppliers who are always looking to improve their ties to the community and with their workers.
We are not yet officially fair trade certified, however we continue to work towards certification and continue to source 100% of our ingredients this way.
We are company with a passion for innovation. We want to continue to develop delicious Swiss vegan treats and bring new products to the market but unfortunately, this means along the way we have to stop producing some of our older lines. No, we are no longer producing our Snack Bars; however, you might see some on shelf while stock lasts. We may bring them back one day, stay tuned!
Nutrition, Ingredients & Allergens
You can find a full list of ingredients and nutritional information for each product on our Shop page or on the back of every wrapper.
Yes. We only use plant-based, vegan-friendly ingredients in all our products.
Yes. All of our products are organic - something that makes us different! We have sourced organic ingredients since day one because we want to support alternative agriculture and farming. Organic farming supports healthy soil and healthy soil is fundamental to our entire food system.
Yes. All of the products in our range are gluten-free and our bakery is a gluten-free facility. We use gluten-free oats in several recipes – if you need more information about these please get in touch.
We are not currently certified gluten-free by the Coeliac Society and do not have their logo on our packaging, but we test our products to be under 20 p.p.m. which allows us to claim gluten-free.
No. We do not use preservatives, artificial ingredients, or flavourings in any of our products. Our great taste is achieved by using high-quality ingredients and working with world-class Pâtissiers and Chocolatiers who know exactly how to create award-winning treats.
Our Creamy Coconut Chocolate Bars 33g do not contain nuts in their recipe and are peanut-free, however they may contain traces of other nuts.
Our Dark Cocoa Orange and Mint Fondant Chocolate Bars 100g do not contain nuts in their recipe and are peanut-free, however they may contain traces of other nuts.
Our Coconut Crunch Biscuits and Lemon, Ginger and Chia Biscuits do not contain nuts in their recipes, however all of our Biscuit Share Bags may contain traces of nuts and peanuts.
This is very unlikely, but because we make all our products with real, natural ingredients there is always a small chance a piece gets through. Please get in touch if you have found one in your products.
No. Our products are soy-free.
Packaging
We are committed to moving all our packaging into 100% sustainable materials in 2021.
Currently, our Biscuit Share Bags and Soft-Baked Filled Cookies are wrapped in home-compostable wrappers that break down in around 6-8 weeks. Our Swiss Chocolate Bars 100g are wrapped in recyclable foil and paper packaging.
We are working hard to repackage our Swiss Chocolate Bars 33g into fully sustainable wrappers by the end of the year. Stay tuned for more information soon!
STOCKISTS
You can find our products in over 5500 locations throughout Switzerland, UK, France, Germany, Belgium, Luxembourg and The Netherlands.
Our UK stockists include Sainsburys, Asda, Booths, Ocado, Boots, Wholefoods Market, Planet Organic and many independent cafes, health food shops and garden centres.
We are currently updating our Stockist page to find out exactly where your nearest stockist can be found. Keep an eye out for updates!
Yes you can! We are stocked in a range of independent stores and outlets. If you are interested in stocking us please get in touch
ORDERS
After placing an order from our Shop, you will receive a confirmation email with a summary of your order.
If you did not receive a confirmation email, please let us know by emailing us at hello@rhythm108.com
You can make changes to your delivery address up to 2 hours after placing your order by emailing us at hello@rhythm108.com. After 2 hours, your order may have already been dispatched and we will not be able to change the delivery address.
Please get in touch by email at hello@rhythm108.com and we will do our best to make sure we find your order.
If you are not satisfied with your order for any reason, or have received a damaged or incorrect order please contact hello@rhythm108.com
SHIPPING
UK: Orders under £30 cost £4, over £30 is free!
Switzerland: Orders under CHF 30 cost CHF 9, over CHF 30 is free!
Yes. We ship to the UK, Switzerland.
Delivery Switzerland and UK in 4-7 working days.
This can be longer during busy periods.
NEWSLETTER
Yes! You can subscribe by entering your email on our homepage.
We love to reward our newsletter subscribers by giving them exclusive access to special offers, competitions and giveaways. You'll also always be the first to know about new products we are launching!
Sometimes our newsletter may end up in spam folders. If you have subscribed and haven’t received a newsletter from us, please check your spam and change your settings to have it
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Please have a look at our policies below
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Simply look for the small print at the bottom of your email that says ‘unsubscribe’ and click on it.
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